No one wants to feel they’ve been taken advantage of when having a vehicle serviced. Here, your friends at Power Up Auto want to offer ways to protect yourself and be confident you are receiving good value and service for your money.
1. Where to go?
20 years ago the first place to start was to ask your friends and family. Who did they use and were they satisfied? Did they feel the price was reasonable? Today our friends network has grown a lot larger. The web has plenty of citation sources to find out who is out there for auto, van, & truck service. a quick google search will take you to a shops facebook page. If you check out Yelp you might also check the non recommended reviews.
When searching try more specific terms. While the term “car repair” might bring up tons of repair shops, “auto power window repair” would bring up us. You might even find an answer to a problem without paying a professional.
Check the Better Business Bureau to see if there are any outstanding complaints. Also, make sure the repair shop is licensed with your state. State of Florida License Look Up.
2. Can you describe the problem?
A knowledgeable technician should have some ideas as to what might be involved before they look at the car. Sometimes diagnostic tests (and charges) are needed but usually we have a good guess as soon as you mention the year and model of your vehicle. Similar cars have similar problems.
Be prepared to accurately (but briefly) describe the problem. Dealers especially want to commit you to working with them. Many times they can tell what is wrong right away but will charge a fee which they then apply to an overpriced repair.
Don’t be afraid to ask for a “ballpark” guess as to what it might be. Power Up Auto will never charge a diagnostic fee.
3. Can the technician or shop owner describe the solution?
If the explanation given to you is not clear do not agree to any service. The tech can show you on the car or on a diagram but it is VITAL that you understand what the problem was and how it will be resolved.
Are there any other components within the same system that might become defective later?
Ask all the questions you want. If the repair shop gets frustrated find another shop.
4. How’s the warranty?
Sure, everyone will rush to take your money. The real test is will they go all out for you AFTER the sale.
In Florida? You can file a complaint with the state here. The Department of Agriculture will investigate and possibly get you a refund.
Be fair, but demand a high level of service.
For any concerns with your doors including handles, windows, side view mirrors, locks, or trim pieces please call Power Up Auto @ 727/410-9995 for advice anytime. Thanks, Scott
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